Resolved -
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
May 3, 17:55 UTC
Monitoring -
Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident.
The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.
May 3, 17:12 UTC
Update -
We've confirmed that login issue only happen to password-based login. Users with SSO login are not impacted. We're currently working on a fix, and will provide an update soon.
May 3, 15:39 UTC
Identified -
Our engineering teams have identified the issue and are implementing a fix.
The next status update will be after the fix has been applied.
May 3, 15:16 UTC
Update -
We are continuing to investigate this issue.
May 3, 15:09 UTC
Investigating -
We are aware of the issue that some users are experiencing login failures to Clari. Our engineering team is actively investigating.
May 3, 14:50 UTC