On May 22, 2025, between 15:51 and 16:42 UTC, some users experienced a blank Groove Task Pane when accessing the Outlook Add-In via both Desktop and Web. The issue was isolated to users on slower network connections, and not all customers were affected. Our team identified the root cause and implemented a fix, restoring full functionality. We apologize for the disruption and appreciate your patience as we worked to resolve the issue.
Posted May 23, 2025 - 21:51 UTC
Resolved
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted May 22, 2025 - 17:45 UTC
Monitoring
Our engineering teams have resolved the issue and we are monitoring the fix.
Posted May 22, 2025 - 17:16 UTC
Update
We’re aware that the Outlook Add‑In on both desktop and web may intermittently appear blank. We're currently investigating the issue, and will provide an update soon.
Posted May 22, 2025 - 16:40 UTC
Investigating
Some customers may be seeing problems with Desktop Outlook Add-In.