On 2025-05-08 at approximately 02:52 UTC, customers experienced delays of several hours with RevDB CRM sync jobs due to an internal service connectivity issue impacting the workflow system responsible for processing syncs. The affected services were restored and the backlog was fully cleared. No data was lost or compromised during the incident. Additional monitoring and recovery safeguards have since been implemented to reduce the risk of recurrence.
Posted May 15, 2026 - 16:50 UTC
Resolved
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted May 08, 2026 - 10:50 UTC
Update
Our engineering teams have resolved the issue and we are monitoring the fix.
Posted May 08, 2026 - 09:32 UTC
Monitoring
CRM syncing is showing a delay of a a few hours. we expect the delay to be caught up by 8:00 AM UTC
Posted May 08, 2026 - 04:39 UTC
This incident affected: Clari Revenue Platform (Revenue Database (RevDB)).