Starting on 2024-09-26 at 01:45 UTC, a configuration change caused an unexpected side effect of the Analyze module not loading for a subset of customers. A configuration fix was released to address the issue at around 2024-09-26 11:49 UTC, and the Analyze module was operational shortly after. No user data was at risk during this incident.
Posted Sep 27, 2024 - 13:00 UTC
Resolved
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted Sep 26, 2024 - 12:11 UTC
Identified
Our engineering teams have identified the issue and are implementing a fix.
Customers might not be able to load the Analyze module.
The next status update will be after the fix has been applied.
Posted Sep 26, 2024 - 11:54 UTC
Update
Some customers may be seeing problems with Analyze. Our engineering team is actively investigating.
Posted Sep 26, 2024 - 11:36 UTC
Update
Some customers may be seeing problems with Analyze. Our engineering team is actively investigating.
Posted Sep 26, 2024 - 10:15 UTC
Update
Some customers may be seeing problems with Analyze. Our engineering team is actively investigating.
Posted Sep 26, 2024 - 09:30 UTC
Investigating
Some customers may be seeing problems with Analyze. Our engineering team is actively investigating.
Posted Sep 26, 2024 - 08:56 UTC
This incident affected: Clari Revenue Platform (Analyze).