Copilot is not working as expected

Incident Report for Clari

Resolved

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted Mar 05, 2026 - 15:10 UTC

Monitoring

Our engineering teams have resolved the issue together with the Zoom engineering team and we are monitoring the fix.
Posted Mar 05, 2026 - 11:57 UTC

Update

We are continuing to work with the Zoom engineering team to resolve this issue. We will provide additional details about the progress as they become available.
Posted Mar 05, 2026 - 05:24 UTC

Update

Some Clari Copilot calls via Zoom continue to not be recorded. Our engineering team is currently working with Zoom to resolve this issue.
Posted Mar 04, 2026 - 21:07 UTC

Investigating

We are currently investigating an issue where Clari Copilot is not recording some Zoom calls
Posted Mar 04, 2026 - 18:43 UTC
This incident affected: Clari Copilot.
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