Clari Revenue Platform service is experiencing degradation
Incident Report for Clari
Postmortem

Between 2024-11-21 15:20 – 15:26 UTC, the Clari platform had slow responses and increased errors due to a back-end database problem that slowed down one of our core services. Automatic scaling to increase the capacity of the core service restored normal performance as the backlog to the database was reduced. No user data was at risk during this incident.

Posted Nov 26, 2024 - 21:50 UTC

Resolved
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted Nov 21, 2024 - 15:52 UTC
Investigating
We have noticed an increased latency and error rate for Clari Revenue Platform.
Our engineering team is actively investigating.
Posted Nov 21, 2024 - 15:41 UTC
This incident affected: Clari Revenue Platform (Analyze, Capture, Platform (General)).