Copilot login problems

Incident Report for Clari

Postmortem

On 2025-01-16 16:18 UTC, Clari Copilot WebApp users encountered intermittent issues due to high latencies. This was due to a deployment of new code. Our monitoring identified the intermittent issue and we reversed the deployment. By 17:26 UTC, the issue was resolved. No customer data was compromised during this incident.

Posted Jan 19, 2025 - 03:30 UTC

Resolved

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Posted Jan 16, 2025 - 18:06 UTC

Investigating

Copilot login problems were experienced by customers from 2025-01-16 16:18  to 17:26 UTC. The problem is resolved at the time of publishing this announcement.

Posted Jan 16, 2025 - 18:05 UTC

This incident affected: Clari Copilot.