Copilot MS Teams recordings experiencing elevated failures

Incident Report for Clari

Postmortem

On 2025-06-09 at 19:30 UTC, Clari detected an issue caused by a change in the Microsoft Teams Web UI which impacted Copilot’s ability to record calls. The recording functionality was restored by 2025-06-10 11:18 UTC. However, speaker identification was still not functioning correctly. A subsequent fix was deployed, and full functionality, including accurate speaker identification, was restored by 2025-06-11 18:15 UTC.

Microsoft Teams calls scheduled between the impact time and initial fix were not recorded. All Zoom and Google Meet calls scheduled during this period were recorded successfully and were unaffected.

Posted Jun 15, 2025 - 04:20 UTC

Resolved

We have confirmed the issue with speaker identification in Microsoft Teams call recordings has been fully resolved. All calls are now identifying speakers. A summary of the incident will be posted within the next three US business days.

Posted Jun 11, 2025 - 18:15 UTC

Update

Our engineering team has made progress in addressing the speaker identification issue. Approximately two-thirds of recorded Microsoft Teams calls now correctly identify speakers.

Investigations are ongoing to improve speaker identification for the remaining calls. Further updates will be shared as more information becomes available or once the issue is fully resolved.

Posted Jun 11, 2025 - 14:55 UTC

Update

Our engineering team is actively investigating the issue with speaker identification and is working to resolve it. The next update will be shared once more information is available or the issue is resolved.

Posted Jun 11, 2025 - 02:43 UTC

Monitoring

Video quality issue affecting Microsoft Teams call recordings has been resolved. Recordings are now being captured with expected video quality in Copilot.

Our engineering team is currently focused on addressing an issue with speaker identification, where speakers may not be accurately recognised in recorded meetings.

The next status update will be when speaker identification issue is addressed.

Posted Jun 10, 2025 - 15:50 UTC

Identified

Our engineering team has identified the issue and implemented a fix. Microsoft Teams calls are now being recorded. However, users may still experience degraded recording quality. We are actively working to restore full recording quality and will share further updates once the improvements have been deployed.

The next update will be provided after the fix has been applied.

Posted Jun 10, 2025 - 11:18 UTC

Investigating

MS Teams recordings are experiencing higher than expected error rates. Our engineering team is actively investigating.

Posted Jun 10, 2025 - 09:14 UTC

This incident affected: Clari Copilot.