Starting on 2024-10-29 at 09:40 UTC, some customers reported missing email and meeting bodies for the users. Clari’s Engineering team investigated this and identified that the email and meeting bodies were missing until 2024-10-23 02:30 UTC for a few customers. This was caused by an error that unintentionally deleted Clari’s copy of the emails and meetings for these users. A fix was implemented at 15:40 UTC that same day, and all missing email and meeting content for affected users was fully restored by 2024-10-31 at 05:30 UTC. No user data was at risk or damaged by this incident.
Posted Nov 06, 2024 - 17:21 UTC
Resolved
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted Oct 31, 2024 - 05:23 UTC
Monitoring
Our engineering teams have resolved the issue and are actively monitoring the fix. Meeting bodies have been partially recovered for impacted users, and we are closely tracking the ongoing recovery progress.
Posted Oct 30, 2024 - 15:54 UTC
Update
Our engineering teams have implemented a fix. Email bodies are now available.
The next status update will be when remediation efforts are complete for meeting bodies as well.
Posted Oct 30, 2024 - 05:45 UTC
Identified
Some users are currently experiencing an issue where email and meeting bodies in Accounts and Opportunities are only available from October 23 14:00 UTC, with data for certain users potentially appearing from an even later date. Our engineering team has identified the issue and is working on a fix.