Clari Revenue Platform is unavailable

Incident Report for Clari

Postmortem

On March 7, 2025, at 13:02 UTC, a deadlock in the RevDB database caused the Clari Revenue Platform to become unresponsive, resulting in increased latency and errors. The Engineering team identified the issue and resolved it by 16:30 UTC the same day. Preventative measures have been implemented to avoid future occurrences. No customer data was compromised during the incident.

Posted Mar 10, 2025 - 01:00 UTC

Resolved

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted Mar 07, 2025 - 16:48 UTC

Monitoring

Our engineering teams have resolved the issue and we are monitoring the fix.
Posted Mar 07, 2025 - 16:34 UTC

Investigating

The Clari Revenue platform is currently unavailable for most of our customers. Our engineering team is actively investigating the issue.
Posted Mar 07, 2025 - 15:52 UTC
This incident affected: Clari Revenue Platform (Dashboards, Platform (General)).