Delays in loading RevDB data

Incident Report for Clari

Postmortem

Starting around 2024-09-13 23:30 UTC, Clari’s Engineering team noticed delays in RevDB data processing, which delayed data loading into various modules such as Analytics, Accounts, Opportunities, and Forecasting for up to 3.5 hours. A fix to handle this scenario was made around 2024-09-14 03:20 UTC, and all data processing pipelines caught up shortly thereafter. No user data was at risk or damaged by this incident.

Posted Sep 18, 2024 - 18:16 UTC

Resolved

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Posted Sep 14, 2024 - 06:36 UTC

Monitoring

Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident.

RevDB data is still delayed but started to catch up. The engineering team is actively monitoring the status of the issue.

The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.

Posted Sep 14, 2024 - 02:54 UTC

Identified

Our engineering teams have identified the issue and are implementing a fix.

The next status update will be after the fix has been applied.

Posted Sep 14, 2024 - 02:47 UTC

Investigating

Clari has detected delays in processing RevDB data and the engineering team is investigating. Modules running on RevDB will see delays in data loading; this will include Analytics, Accounts and for some customer also Opportunities and Forecasting.

Posted Sep 14, 2024 - 02:25 UTC

This incident affected: Clari Revenue Platform (Analyze, Forecast, Inspect - Accounts, Inspect - Opportunities, Revenue Database (RevDB)).