On 2024-10-02 19:01 UTC, the forecast module of the Clari platform was moved to a new internal hosting platform. The abrupt influx of traffic caused some customers to receive errors from this module. Clari reverted the change, and by 2024-10-02 19:25 UTC, the forecast module was successfully running on the original platform. While no user data was at risk during this issue, all failed requests during this time period will have to be re-done.
Posted Oct 03, 2024 - 21:08 UTC
Resolved
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted Oct 02, 2024 - 21:21 UTC
Identified
During an internal migration, the forecasting module within Clari was over-capacity, resulting in failures for some customers. This update is being posted after the incident for customer awareness and will be moved to resolved status in a few minutes.
Posted Oct 02, 2024 - 21:20 UTC
This incident affected: Clari Revenue Platform (Forecast).