Clari Forecast experiencing issues
Incident Report for Clari
Postmortem

On October 25, 2024 at 3:39 UTC, Clari performed a scheduled release of Clari Forecast. Changes to configuration in this release caused degraded performance starting at approximately 15:07 UTC.

Clari immediately focused on resolving this issue. A rollback was initiated and completed by 15:47 UTC, at which point functionality was fully restored. No customer data was at risk during this incident.

Posted Oct 29, 2024 - 15:36 UTC

Resolved
This issue has been resolved.
Posted Oct 25, 2024 - 16:06 UTC
Monitoring
We have resolved the issue and our engineering team is continuing to monitor.
Posted Oct 25, 2024 - 15:45 UTC
Identified
We've identified the problem and our engineering team are working on a fix.
Posted Oct 25, 2024 - 15:40 UTC
Investigating
Clari Forecast is experiencing issues or unavailable for some customers. Our engineering team is investigating and will provide an update soon
Posted Oct 25, 2024 - 15:24 UTC
This incident affected: Clari Revenue Platform (Forecast).