On 2026-05-11 at approximately 18:55 UTC, a number of Clari customers encountered errors connecting to the Salesforce integration within the Clari application. Engineers identified a configuration change that enabled a 30-day idle timeout for Salesforce refresh tokens, which caused integration user sessions to be invalidated and disconnected across multiple organizations. The setting was disabled at approximately 19:15 UTC, after which availability began recovering. Full service availability was confirmed for all affected organizations by approximately 20:52 UTC. Other areas of the Clari application were unaffected during this time.
Posted May 14, 2026 - 00:15 UTC
Resolved
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted May 11, 2026 - 20:25 UTC
Monitoring
Our engineering teams have implemented a fix which has addressed the observed errors. We are monitoring the system to confirm the issue has been resolved.
Posted May 11, 2026 - 19:36 UTC
Investigating
The Clari Revenue platform is currently seeing an increase in errors in Inspection and Forecasting modules. Our engineering team is actively investigating the issue.