Clari Revenue Platform is unavailable

Incident Report for Clari

Postmortem

On October 22, 2024, at 17:11 UTC, Clari initiated its scheduled product release process. During the release, an incorrect database changeset was deployed, which prevented users from logging into the Clari platform. This issue also potentially affected some users trying to access Copilot and Groove.

The root cause was identified at 18:10 UTC, and a rollback of the faulty changeset was implemented and deployed by 18:18 UTC, fully resolving the issue. There was no risk or compromise to user data throughout this incident.

Posted Oct 24, 2024 - 20:42 UTC

Resolved

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Posted Oct 23, 2024 - 01:15 UTC

Identified

Our engineering teams have identified the issue with users not being able to access the Clari Platform.

The next status update will be after the fix has been applied.

Posted Oct 23, 2024 - 01:11 UTC

Update

The Clari Revenue platform is currently unavailable for all users. Some users may also experience difficulties accessing Copilot and Groove. Our engineering team is actively investigating the issue.

Posted Oct 23, 2024 - 01:02 UTC

Investigating

The Clari Revenue platform is currently unavailable for all users. Our engineering team is actively investigating the issue.

Posted Oct 23, 2024 - 00:33 UTC

This incident affected: Clari Revenue Platform (Platform (General)).