Outlook: Degradation of Send with Groove functionality for Outlook Add-in
Incident Report for Clari
Postmortem

Starting on 2024-11-15 11:00 AM UTC, users relying on the "Send with Groove" feature in Outlook Add-in experienced delays in sending out emails. Our team monitored the situation and implemented measures to restore normal service by 2024-11-15 8:15 PM UTC. We understand the importance of timely email communication and apologize for any inconvenience this may have caused. No user data was at risk or damaged by this incident.

Posted Nov 19, 2024 - 02:28 UTC

Resolved
The issue has been resolved.
Posted Nov 15, 2024 - 21:17 UTC
Update
New emails Send With Groove functionality in Outlook Add-in might take up to 20 minutes to be delivered.
Posted Nov 15, 2024 - 19:37 UTC
Identified
We're currently experiencing a degradation of Send With Groove functionality in Outlook Add-in. Emails to be sent out are processing through our queues at a slower pace than normal.
Posted Nov 15, 2024 - 19:27 UTC
This incident affected: Groove (Outlook Add-in).