Clari Copilot emails are not being sent to users

Incident Report for Clari

Postmortem

At 20:30 UTC on March 25 2025, Clari Copilot stopped sending email notifications to users due to email quota getting exhausted. During this time, emails for Clari Copilot that should have been sent out could not be delivered and were lost due to this outage. As of 17:47 UTC March 26 2025, this limit has been increased to prevent the issue from reoccurring. At no time during this incident was user data at risk.

Posted Apr 01, 2025 - 05:13 UTC

Resolved

Users should be receiving emails now. Issue has been resolved.

Posted Mar 26, 2025 - 17:47 UTC

Identified

The team is actively working on fixing the issue.

Posted Mar 26, 2025 - 17:42 UTC

Investigating

Copilot users will not be receiving invite, forgot password, and meeting reminder emails.

Posted Mar 26, 2025 - 17:24 UTC

This incident affected: Clari Copilot.