[Copilot] Call summaries are delayed
Incident Report for Clari
Postmortem

Starting on 2024-11-22 10:27 UTC a change was introduced to the Copilot Smart Summary service that resulted in the service being unable to process requests and generate summaries. This issue was fixed at 13:47 UTC and the backlog of pending transcripts was resolved by 16:26 UTC the same day.

Posted Dec 02, 2024 - 10:50 UTC
Resolved
We have confirmed that all delayed summaries have been processed. A summary of the incident will be posted within the next three US business days.
Posted Nov 22, 2024 - 16:26 UTC
Monitoring
The engineering team has identified and fixed a bug in smart summaries generation pipeline. We are currently monitoring the queue of unprocessed summaries and will provide an update when the issue is fully resolved
Posted Nov 22, 2024 - 13:58 UTC
← Current Status Powered by Atlassian Statuspage