Starting at 2024-12-5 18:11 UTC, a change was introduced to Clari’s Inspect module that resulted in several customers unable to access the Opportunity Grid within Clari. The problematic change was rolled back at 20:50 UTC. We confirmed that the issue was resolved for all impacted customers by 21:15 UTC. No customer data was at risk during this incident.
Posted Dec 09, 2024 - 21:59 UTC
Resolved
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Posted Dec 05, 2024 - 21:24 UTC
Monitoring
Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.
Posted Dec 05, 2024 - 20:57 UTC
Update
We are continuing to investigate this issue.
Posted Dec 05, 2024 - 20:38 UTC
Update
We are continuing to investigate this issue.
Posted Dec 05, 2024 - 20:37 UTC
Investigating
Several customers have reported difficulty accessing the Opportunity Grid within Clari. Our Engineering team is actively investigating this issue.