Emails sent in Outlook are stuck in draft when using Send with Groove feature in Outlook Add-In

Incident Report for Clari

Postmortem

On 2024-12-13 18:00:00 UTC, some Groove Outlook Add-In users encountered intermittent issues with the 'Send with Groove' feature in the Outlook ribbon. By 2024-12-13 19:55:00 UTC, a workaround was provided: users can send emails via Groove by using the 'Send with Groove' button available within the Groove Outlook Add-In.

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On 2024-12-18 21:50:00 UTC, we released an updated version of the Groove Outlook Add-In with enhanced logging capabilities to help identify a permanent fix. In the meantime, users are advised to continue using the workaround. No customer data was compromised during this incident.

Posted Dec 19, 2024 - 03:49 UTC

Resolved

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Posted Dec 13, 2024 - 21:55 UTC

Monitoring

Our engineering teams have resolved the issue and we are monitoring the fix.

Posted Dec 13, 2024 - 19:59 UTC

Identified

Our engineering teams have identified the issue and are implementing a fix.

Users who are sending mail through Outlook with Groove may be having some messages delayed.

The next status update will be after the fix has been applied.

Posted Dec 13, 2024 - 19:38 UTC

Investigating

We are currently investigating this issue.

Posted Dec 13, 2024 - 18:38 UTC

This incident affected: Groove (Outlook Add-in).