The third-party service provider has resolved the underlying incident. Our system remains stable, and all Groove services are operational. Our team continues to monitor system behavior to ensure everything works as expected.
Posted Jun 11, 2025 - 07:29 UTC
Monitoring
Groove is back to operational stability. Our teams are still continuing to monitor the situation to ensure full stability and will promptly address any potential residual impacts.
Posted Jun 11, 2025 - 03:20 UTC
Update
The larger issue has been resolved following successful validation of restored services from our third-party provider. Our teams will continue to closely monitor the situation to ensure full stability and will promptly address any potential residual impacts. https://status.salesforce.com/generalmessages/10001540
Posted Jun 10, 2025 - 23:14 UTC
Update
Groove services continue to experience availability issues due to stability issues with a third-party service provider. The provider is actively working to resolve the issue. We apologize for the inconvenience and will continue monitoring the situation closely. Third party's trust site : https://status.salesforce.com/generalmessages/10001540
Posted Jun 10, 2025 - 21:53 UTC
Update
Groove service availability has been impacted due to stability issues with a third-party service provider. The provider is actively working to resolve the issue. We apologize for the inconvenience and will continue monitoring the situation closely. Third party's trust site : https://status.salesforce.com/generalmessages/10001540
Posted Jun 10, 2025 - 19:10 UTC
Update
Our third-party service provider is currently focused on resolving the outage, and we are monitoring their progress continually. Currently no ETA was given on when can we expect services restored. We’ll provide an update as soon as additional information becomes available.
Posted Jun 10, 2025 - 12:47 UTC
Update
We are actively monitoring our third-party service provider's status as they work to resolve the issue. Further updates will be shared as soon as they are available.
Posted Jun 10, 2025 - 10:16 UTC
Identified
The root cause has been identified as an incident with our third-party service provider. We are actively monitoring the situation and awaiting their resolution. We will continue to provide updates as they become available.
Posted Jun 10, 2025 - 08:12 UTC
Investigating
We are currently experiencing a severe outage affecting Groove and Groove Dialer. The issue began approximately one hour ago and is preventing users from logging in or using the services. Our engineering team is actively investigating and working to restore functionality. The probable cause appears to be an issue with a third-party computing service. We will provide further updates as we learn more. Our engineering team is actively investigating.
Posted Jun 10, 2025 - 07:54 UTC
This incident affected: Groove (Groove Dialer, Groove webapp, Groove Extension, Outlook Add-in, Groove Scheduler).