Dialler calls in Clari Copilot are not working as expected

Incident Report for Clari

Postmortem

On February 18, 2025 11:30 UTC, Clari copilot encountered delays in transcription availability for dialler calls due to an issue with our call transcription model. The Clari engineering team resolved this issue by 12:52 UTC, restoring transcription for all affected dialer calls. No customer data was compromised during this incident.

Posted Feb 21, 2025 - 05:21 UTC

Resolved

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Posted Feb 18, 2025 - 12:54 UTC

Investigating

Some customers may be seeing problems with their Dialler calls in Clari Copilot.
Our engineering team is actively investigating.

Posted Feb 18, 2025 - 12:19 UTC

This incident affected: Clari Copilot.