Groove custom domain name are not working as expected

Incident Report for Clari

Postmortem

On 2024-12-5 21:30 UTC, an infrastructure update prevented customers’ custom domains from reaching Groove Clari servers. The problem was fixed on 2024-12-9 17:20 UTC. No customer data was impacted during this incident.

Posted Jan 02, 2025 - 21:41 UTC

Resolved

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Posted Dec 09, 2024 - 17:25 UTC

Investigating

We are currently investigating this issue.

Posted Dec 09, 2024 - 17:22 UTC

This incident affected: Groove (Groove webapp, Groove Extension).