On 2024-10-08 at 02:20 UTC, customers reported missing calls from Copilot. Upon investigation, Clari’s Engineering team determined that the issue began on 2024-10-07 at 04:00 UTC. The trigger was a process which accidentally deleted index references to calls beyond its intended scope of deletion. The call data itself was not impacted, only the ability to display the calls on the webpage. The missing calls were fully restored by 2024-10-09 at 02:30 UTC. No user data was at risk or compromised during this incident.
Posted Oct 10, 2024 - 17:19 UTC
Resolved
We have confirmed the issue has been resolved for the impacted customers. A summary of the incident will be posted within the next three US business days.
Posted Oct 09, 2024 - 02:27 UTC
Update
Restoration of call search records is taking longer than we initially estimated. We expect it to complete in 15 hours. Until it completes, some call search records might be unavailable.
Posted Oct 08, 2024 - 15:14 UTC
Update
Call recording search record restoration is in progress and has been completed for some customers.
We expect all call search records to be restored within the next 10 hours.
Posted Oct 08, 2024 - 04:31 UTC
Identified
Our engineering teams have identified an issue related to searching call recordings and are implementing a fix.
The next status update will be after the call search fix has been applied.